Securicare News – Assaults on Mental Health Staff Up by 25%

There were more than 42,000 reported attacks on mental health staff in 2016-17. Securicare discusses how to respond effectively to such challenging behaviour. An increase of 25% from 4 years previously.
SecuriCares Risk Manager Lee Hollins, “The figures are troubling, but we need to see past terms like ‘assault’, ‘aggression’ and ‘violence’. We need to view this as the manifestation of distress or of need. The prevailing view is that challenging behaviour is a form of communication. The person is trying to tell us something. There is something they need or something they wish to avoid because it is causing anxiety, distress, confusion or even pain. We need to understand what is causing these behaviours in order that we might restructure care and support with a view to eliminating the need to engage in such risky and potentially dangerous communication strategies…”

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